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FAQs by Drivers: Moving Day Questions Answered by Our Team
Practical answers from the London Removals team to the questions our drivers and movers are asked on moving day: what to do before we arrive, how the day runs, and how we handle large and fragile items.
- Tips from more than 30 years of London moves
- Furniture wrapped and dismantled where needed
- 35 free boxes with every 3, 4 or 5 bed move
- Hear from us within 5 minutes
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Moving London since the 1990s
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Moving day at a glance
How to Get Ready for Your Removal Team
A smooth move starts the week before. First, pack early and label every box with its room, defrost the freezer, disconnect the washing machine and sort out parking at both addresses. Also, keep documents, keys and valuables with you.
Then, on the day, our team protects your furniture, takes large items apart where needed, loads the van carefully and puts everything in the right rooms at your new home.
Key facts: moving day
- Before: pack, label boxes by room, defrost the freezer
- Parking: a council parking bay suspension is often needed in London
- Keep with you: keys, documents, medicines and valuables
- Furniture: wrapped, dismantled and rebuilt
- Packing help: full or part packing and materials
- Free boxes: 35 with every 3, 4 or 5 bed house move
- Insured: goods in transit and public liability insurance
You can also see our London Removals listing and customer reviews on 121 Near Me. View our 121 Near Me listing →
Questions
Before Moving Day
What our team asks you to do before we arrive.
Do I need to empty drawers and wardrobes?
Light clothes can often stay in drawers, but heavy or loose items should come out, as full drawers make furniture heavy and can break. Ask us when you book and we will tell you what suits your furniture.
When should I defrost the fridge and freezer?
Switch off and defrost the freezer at least a day before the move, and dry it out, so it does not leak in the van. Then empty the fridge on the morning of the move.
Do I need to disconnect the washing machine?
Yes. Disconnect the washing machine and drain it before moving day. If you are not sure how, a plumber can do it for you.
What should I pack in an essentials box?
Phone chargers, keys, documents, medicines, a kettle, mugs, toilet roll, basic tools, bedding and a change of clothes. So keep it with you, not in the van.
How should I label boxes?
First, write the room each box belongs in on the top and the side, and mark fragile boxes clearly. It helps our team put everything in the right place first time.
Who sorts out parking for the van?
Parking at your home is your responsibility, but we will help you plan it. In much of London the van needs a parking bay suspension from the local council, so apply in good time and tell us what you have arranged.
Questions
On Moving Day
How the day runs, from arrival to the last box.
What time will the team arrive?
We agree an arrival time with you when you book. If anything changes on the day, we will call you.
Do I need to be at home?
Yes, or someone you trust. Also, someone needs to let the team in, answer questions and do a final check that nothing is left behind.
What should I keep with me?
Keys, documents, passports, jewellery, cash, medicines and laptops are best kept with you rather than in the van.
How do you protect furniture and floors?
Our team wraps sofas, tables and wardrobes in blankets and covers before carrying them, and takes large items apart where needed to get them out safely.
What about children and pets?
In general, moving day is busy, with doors open and heavy items being carried. Therefore, it is safest if children and pets are looked after away from the main route in and out of the house.
Questions
Items Needing Extra Care
Large, fragile and awkward items.
Can you take beds and wardrobes apart?
Yes. Our movers dismantle beds, wardrobes, tables and desks before loading and rebuild them at your new address.
How should TVs and computers be moved?
Use the original boxes if you still have them. If not, tell us, and then we will wrap them carefully. Back up computers before moving day.
Do you supply mattress covers?
Yes. Also, we can supply mattress covers, boxes, bubble wrap and tape, or pack everything for you.
What should not go in the van?
Flammable or dangerous items such as paint, gas bottles, fuel and chemicals should not be packed for the move. Use them up or dispose of them safely before moving day.
Can you move plants?
For example, pot plants can usually travel for a local move. Water them a day or two before so they are not too heavy or dripping, and keep delicate plants with you if you can.
Questions
At Your New Home
Unloading and settling in.
Will you put furniture in the right rooms?
Yes. Tell the team where each room is, and every box and piece of furniture goes where you want it, not left in the hallway.
Will you reassemble furniture at the new address?
Yes. Finally, anything we dismantled is rebuilt at your new home.
What should I check before the team leaves?
Walk round both properties to check nothing is left behind, and make sure all furniture is where you want it while the team is still there.
Reviews
What Our Customers Say About London Removals
In fact, we are rated 4.7 out of 5 from 49 reviews on Google. These reviews come straight from customers who moved with us, so you can see what to expect.
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